This resort looks for students for their guest relations department, that can help assist the guests of the hotel either in native Russian, in native German or in native Spanish. These internships are available the whole year round.

This hotel is implementing HACCP and is looking for a student that can help with the implementation and improvement of the quality of the hotel.

The student works on managerial level and will find ways to improve the housekeeping of the hotel. How to work quicker, more efficient, more customer friendly etc.

This internship is for someone native Spanish with a good command of the English language. The working hours will be flexible for this internship.

Working in the reception and learning about all the operations of the hotel.

This is specially for students that speak Italian and that can deal with the Italian customers of the resort.

This hotel is looking for students that are native Spanish speakers who also speak English and French.

This hotel has 4 restaurants, 2 bars and a banqueting department. You will be learning how to operate a F&B Department and you will be working alongside the F&B Manager.

Russian Guest Relations Internship 5 Star Resort Mauritius

Russian Guest Relations Internship 5 Star Resort Mauritius

IM AA 1111 – Russian Guest Relations Internship 5 Star Resort Mauritius

• Ensuring the welcoming of each and every guests arriving at the Hotel.
• Ensure that guests are happy of the service and make sure that their personal requests are met.
• CS (Customer Services) acts as intermediate between guests and Management/Team members
• Remains at the entire disposal of the guests for any information requested
• Meet in house guests daily to have their feedback and suggestions
• Maintain regular contact with frequent guests
• Initiate appointments with guests and vip`s for meeting guests activities planning
• Ensure prompt, smooth and polite service based on standards
• Arrival of VIP guests – to co-ordinate VIP treatments and special requirements with a view to upsell
• Channel guests complaints on technical issues / special or dietary request to hotline
• Co-ordinate wedding planning and ensure smooth wedding operations
• Prompt sale leads opportunity and communicates them to CSM (Customer Service Manager)
• Initiate up-selling to ensure maximum guests yield in co-ordination with operating department
• Adhere to daily up-selling targets determined by HOD (Head of Department) with relevant departments
• Ensure good co-operation and regular exchange of information with all departments.
• Joint responsibility for maintaining standards, revise these regularly and feed back to HOD for regular revision these are upheld by targeted training
• Ensure a good working environment within the department
• Pay attention to adherence to the regulations of the employment laws and other legal provisions (fire protection, health and safety at work etc)
• Participation Communication/morning Meetings and one to one meetings on a regular basis

IM AA 1111 – Русский Guest Relations интернатура 5 Star Resort Маврикий

• Обеспечение приветствие каждого гостей, прибывающих в отеле.
• Убедитесь в том, что гости довольны службы и убедиться, что их личные просьбы удовлетворяются.
• CS (Служба поддержки клиентов) выступает в качестве промежуточного между гостями и членами / управленческой команды
• Остатки на всей распоряжении гостей для любой запрашиваемой информации
• Встреча в дом гостей ежедневно, чтобы иметь свои отзывы и предложения
• Поддерживать постоянный контакт с частыми гостями
• Инициировать встречи с гостями и vip`s для встречи гостей мероприятия по планированию
• Обеспечить быстрое, плавное и вежливое обслуживание на основе стандартов
• Прибытие VIP гостей – для координации VIP-процедуры и особые требования с целью более дорогого товара
• гости канала жалоб по техническим вопросам / или специальной диетической запроса на горячую линию
• Координация планирования свадьбы и обеспечения бесперебойной свадьбы операций
• Запрашивать продажа приводит возможность и передает их в CSM (Менеджера по работе с клиентами)
• Инициировать до-продажи, чтобы обеспечить выход в координации с операционном отделении Максимальное количество гостей
• Придерживаться ежедневно до продаваемым целей, определенных HOD (начальник отдела) с соответствующими департаментами
• Обеспечить хорошее сотрудничество и регулярный обмен информацией со всеми ведомствами.
• Совместная ответственность за поддержание стандартов, пересмотреть их регулярно и кормить обратно HOD для регулярного пересмотра них оставлено без целенаправленного обучения
• Обеспечить хорошую рабочую среду внутри отдела
• Обратите внимание на соблюдении положений, установленных трудовым законодательством и иными правовыми положениями (пожарной охраны, охраны здоровья и безопасности на рабочем месте и т.д.)
• Участие Связь / утренние встречи и один к одному встречи на регулярной основе

Chinese Mandarin Speaking Guest Relations Internship Mauritius

Chinese Mandarin Speaking Guest Relations Internship Mauritius

IM AA 1315 – Chinese Mandarin Speaking Guest Relations Internship Mauritius

Period (dates to be confirmed)
6 months to 1 year

Working hours
6 days a week
45 hours per week

Department & Missions

You will be the main point of contact for all Chinese / Mandarin Speaking Guests in this hotel. All Chinese / Mandarin Speaking Guests will come to you with all their special requests. You need to ensure that these guests have a first class hotel experience thanks to the support from you and the rest of the Hotel Team.

1. To assist all guests at the Guest Service Department, but to concentrate specifically on Asian-speaking group and individual guests with their special needs and requirements in their native languages so as to give them a full, first class hotel experience.
2. Receives and handles special requests from Asian group and individual guests.
3. Works in conjunction with and assists the Butler Service Team and the Concierge with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for Asian guests. Follows up to ensure departments responsible have completed the requirements.
4. Contacts Asian guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special activities & excursions.
5. Coordinates announcements and the translation/printing of pertinent literature used, into the required languages relative to the Asian guests.
6. Assists with related collateral for all Asian guests and ensures necessary items are properly translated and placed in the correct staterooms.
7. Trains co-workers on the Chinese Culture.
   In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

IM AA 1315  – 原生中国会说普通话的客户关系毛里求斯实习

期间（待确认日期）

6个月至1年

工作时间每周6天每周45小时

部与使命

1. 协助所有客人的客户服务部，而是在讲亚裔团体和个人客人的特殊需求，并在他们的母语的要求特别集中，以便给他们一个完整的，一流的酒店体验。
2. 接收，处理来自亚洲团体和散客的特殊要求。
3. 作品会同并协助管家服务队和礼宾与处理的特殊要求，如蜜月调校，周年软件包，软件包生日，特殊的饮食需求，医疗需求等，为亚洲客人。后续确保责任已经完成了要求的部门。
4. 联系亚洲客人的需要的时候，提供在使餐厅预订，定购特殊的地方/膳食食品，安排特殊活动和游览援助。
5. 协调公告和使用的相关文献翻译/印刷，成相对于亚洲客人所需的语言。
6. 协助与所有亚洲客人相关担保，并保证必要的项目被正确翻译并放置在正确的客舱。对中国文化
7. 火车的同事。为了不断超越客户的期望，提供的产品和服务的最高水平，因为需要额外的责任和义务可以转让。