Native German Speaking Guest Relations Internship
Period (dates to be confirmed)
6 months
Working hours
6 days a week
45 hours per week
Department & Missions
To assist all guests at the Guest Service Department, but to concentrate specifically on German-speaking group and individual guests with their special needs and requirements in their native languages so as to give them a full, first class hotel experience.
• Receives and handles special requests from German-speaking group and individual guests.
• Works in conjunction with and assists the Butler Service Team and the Concierge with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for German-speaking guests. Follows up to ensure departments responsible have completed the requirements.
• Contacts German-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special activities & excursions.
• Coordinates announcements and the translation/printing of pertinent literature used, into the required languages relative to the German-speaking guests.
• Assists with related collateral for all German-speaking guests and ensures necessary items are properly translated and placed in the correct staterooms.
• Trains co-workers on the German-speaking Culture.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Deutschsprachig Guest Relations Praktikum
Zeitraum (Termine zu bestätigen)
6 Monate
Arbeitszeit
6 Tage pro Woche
45 Stunden pro Woche
Abteilung & Missionen
Zur Unterstützung der alle Gäste an der Gast-Service-Abteilung, mit Konzentration speziell auf deutschsprachige Gruppe und einzelne deutschsprachige Gäste mit ihren besonderen Bedürfnissen und Anforderungen in ihrer Muttersprache, damit sie eine vollständige, First-Class-Hotel-Erlebnis, bekommen.
Um konsequent die Erwartungen der Gäste zu übertreffen und um das höchste Niveau der Produkte und Dienstleistungen an zu bieten, könnten nach Bedarf, zusätzliche Aufgaben und Verantwortlichkeiten zugewiesen werden.